Privacy Policy — PrintIt

PrintIt is operated by PrintIt, Egypt.

The short version.

We collect what we need to run your account, print and deliver your orders, and remember your app settings.
There is no advertising, analytics or tracking software in the app.
Your uploaded documents are deleted automatically once your order has been finished for 30 days. This is a scheduled job, not a promise to get round to it.
A print shop cannot see your files, your file names or anything about you until it has accepted your order.
You can delete your account yourself, from inside the app or by emailing us. Here is how, and what happens to the data.

1. What we collect

All of it comes from you, or is produced by your own use of the app. We do not buy data about you and we do not collect anything from you before you sign up.

Your sign-in: Depending on how you choose to sign in: an email address and password, or a Google sign-in. If you use Google, we hold the account identifier it gives us and the email address on it — we never see your Google password.
Your profile: Your name and your phone number, if they have been provided, the date your account was created, and your app settings (light or dark theme, and whether you want order notifications). Both the name and the phone number are optional as far as the database is concerned; you may be asked for them at checkout so a delivery can actually reach you.
Your saved addresses: For each address you save: the label you gave it ("Home", "Campus"), the street, the flat and floor, the area and city, any delivery note or landmark you wrote, the receiver's name and phone number (required; the receiver may be you or someone you name), and the exact map coordinates of the point you picked. Coordinates are required — we cannot quote or deliver to an address without a real point on the map.
The documents you upload: The PDF files you send to be printed, up to 50 MB each. They are stored in a private bucket — there is no public link to them, and every single read is checked against who is asking. We also store the file's location in that bucket and the number of pages, which our server counts by opening the file. We do not read your documents for any other purpose.
Your orders: What you asked for (paper size, colour or black and white, single or double sided, number of copies, binding and layout choices), the page and sheet count, the price, the payment method and whether it has been paid, the delivery address and coordinates as they were at the moment you ordered, and the time of every status change — submitted, accepted, printing, out for delivery, delivered, cancelled.
Payment records: For cash on delivery, the amount and whether it was collected. For card payments, the amount, the status, the transaction reference from our payment processor, and the confirmation message the processor sends back to us, which we keep so that a disputed charge can be investigated. We never see or store your card number. The card details are entered on the payment processor's own page, not in PrintIt.
Ratings you leave: A star rating from 1 to 5 for a completed order, and your written comment if you left one.
Notifications: The in-app messages we send you about your orders, and whether you have read them.
Requests from outside our delivery area: If you ask us to serve somewhere we do not cover yet, we record the point you dropped on the map and what you asked for, so we know where to expand.
Photos of your packaged order: The print shop photographs your wrapped order before it goes out, as proof of what was handed to the courier.
A counter to stop abuse: How many orders your account has created in a short window, so that one account cannot flood the system. It is a number, not a history.

2. What we do not collect

This is worth stating plainly, because most apps cannot say it:

No analytics. There is no analytics, tracking or advertising software in the PrintIt app. We do not know which screens you looked at.
No crash reporting service. No third party receives a report when the app misbehaves.
No advertising identifiers, no ad networks, and we do not sell or rent anything about you to anybody, for any purpose.
No cookies on these pages. The four pages on this site set no cookies, load no fonts from anywhere else, and run no scripts.
No contacts, photos, or files other than the ones you pick. When you choose a document, your phone hands us that one file.

Three things that do leave your phone, which you should know about

Your location, if you let the app use it. The app can ask your phone for your current position, purely to centre the map on you when you are choosing a delivery point. You can refuse and pan the map yourself. The point the map is on is sent to our server to check whether we deliver there; that check stores nothing. A position is only kept if you save it as an address, attach it to an order, or ask us to serve that area.
Map images. The map is drawn with tiles from openstreetmap.org. Loading them means your device contacts that service directly, which, like any website you visit, sees your IP address. We do not send them anything about you or your order.
A password check, if you sign up with email. Before your account is created, the app checks your new password against a list of leaked passwords at haveibeenpwned.com. It sends only the first five characters of a scrambled (SHA-1) form of the password, never the password itself; that service sees your IP address.

3. Who else sees any of this

The print shop

This is the part we have designed most carefully, and the rules are enforced by the database itself rather than by the shop's app — so they hold even if somebody tries to go around the screen.

Stage	What the shop can see
Before it accepts your order	The work only: how many pages and sheets, the print settings, what it will be paid, and roughly how far the delivery point is. It cannot open your files. It cannot see the file names. It does not get your name, your address, or anything that identifies you.
After it accepts	Your documents and their file names, the delivery address with its map point, and the receiver's name and phone number, so it can print and deliver your order. It keeps this for as long as it holds the order, after delivery too. It also sees a random account ID, but not your profile name, profile phone number or email address.
If it declines, or is too slow	The offer disappears and it never had access to anything else.

We choose which shop gets the work, and we do not tell you which shop handled your order. Your star rating is recorded against the job, not against a shop you named.

Everyone else

Our payment processor, for card payments only. You are handed to them to enter your card, and they tell us whether it worked. They receive the amount and the order reference.
Our hosting provider. The database, the file storage and the servers that run PrintIt are operated by our cloud hosting provider on our behalf. They hold the data described above because that is where it physically lives. They do not use it.
Us. A small number of PrintIt staff can look at an account or an order when they are dealing with a support problem or an unpaid balance.
Nobody else, apart from the map and password-check services described above. We would disclose something if we were legally required to, and not otherwise.

4. How long we keep things

Your documents are deleted on a schedule

Once an order has been delivered, cancelled, or has failed to find a shop, a clock starts. 30 days later, the files you uploaded for that order are deleted from our storage by an automatic job that runs once a day. The order keeps its receipt — the prices were worked out and saved at the time, so nothing needs to re-read your document ever again — and we record the date the files were destroyed.

The 30 days is a setting rather than something buried in the code, so it can be shortened without a new release. If it changes, this page changes with it.

The one reason a file is kept at all during those 30 days is so that a job can be reprinted if something went wrong with it.

Everything else

Your account, profile and addresses: until you delete your account.
Orders you submitted: kept as business and accounting records. If you delete your account, they stay but you are removed from them — see the deletion page for exactly what that leaves behind.
Drafts you never submitted: deleted, with their files, after 7 days untouched.
Packaging photos, notifications and rating comments: until you delete your account, at which point they go.
Payment records and the record of an account deletion: kept, with no set expiry.
Database backups: encrypted, and each one expires after 90 days.

5. Security

Your documents live in a private store with no public link. Every attempt to read one is checked against who is asking and what stage the order is at.
Every table is protected by row-level rules in the database, so one customer's account cannot reach another customer's rows even if the app were tampered with.
Uploads are limited to PDF files of 50 MB or less.
Staff accounts with access to the admin tools require a second factor to sign in.

No system is perfect. If you believe something about your account is wrong or exposed, email hamza2008ismail@gmail.com and we will look at it.

6. Your choices and your rights

See what we hold about you. Ask, and we will send it to you.
Correct it. You can add and remove saved addresses in the app. For anything else, including your name and phone number, ask us.
Delete your account and your data. You can do this yourself. The deletion page explains the steps, what is removed, and what is kept.
Withdraw location access at any time in your phone's settings. The app keeps working; you pan the map yourself.
Complain. Write to us first — we would rather fix it.

To do any of these, email hamza2008ismail@gmail.com. We aim to reply within 30 days. We will check that a request genuinely comes from the account holder before we act on it — otherwise anyone who knew your number could ask for your data.

7. Children

PrintIt is not intended for children under 13, and we do not knowingly create accounts for them. If you believe a child has an account with us, email hamza2008ismail@gmail.com and we will remove it.

8. Changes to this policy

If we change what we collect or who we share it with, we will update this page and change the date at the top. If the change is significant, we will tell you in the app rather than hoping you re-read this page.

9. Contact

Email: hamza2008ismail@gmail.com
WhatsApp: +20 103 119 2395