Delete your PrintIt account

Option 1 — in the app

Open PrintIt and sign in.
Tap You at the bottom of the screen.
Scroll to the bottom and tap Delete account.
Read what will be deleted, then confirm.

Option 2 — by email, if you have uninstalled the app

Email hamza2008ismail@gmail.com from the email address on your PrintIt account and ask us to delete your account.

We will check that the request really comes from the account holder before we delete anything — otherwise anyone who knew your number could close your account. We aim to complete these requests within 30 days.

What happens when you confirm

Nothing is destroyed at the moment you tap the button. Here is the actual sequence:

A three-hour countdown starts. Your account is marked for deletion.
Any order that no shop has accepted yet is cancelled immediately. You are not left with orders running against an account that is closing.
You are signed out on every device.
Three hours later, the erasure happens automatically and cannot be reversed. A job checks every minute, so it is not left sitting. Your files are then removed from storage by a job that runs once a day.

Changed your mind? Just sign in again.

Your login keeps working during those three hours, on purpose. Signing back in before the window closes cancels the deletion and keeps your account. Orders that were cancelled when you asked to delete stay cancelled — place them again if you still need them. That is the whole undo — there is nothing else to do and nobody to email.

Once the three hours are up, this is permanent. We cannot restore an account, an order history, or a document after the erasure has run. Our encrypted database backups taken before the erasure age out within 90 days.

What is deleted

Your sign-in itself — your email address, your password if you set one, and the link to Google if you signed in with it. The login stops existing.
Your name and phone number.
Every saved address, in full: the street, flat, floor, area, city, your delivery notes, the receiver's name and phone number, and the map coordinates.
Every document you uploaded. Each file is put on a queue the moment the erasure runs, and removed from our file storage. The queue is deliberate: if a deletion fails, it is retried until the file is actually gone, rather than being recorded as deleted while it sits there.
Photos of your packaged orders.
All of your notifications.
Any comment you wrote in a rating.
Draft orders you never submitted, and the files attached to them. No shop ever saw them, so nothing is kept.
Your abuse-prevention counter.
Your identity on any "please deliver to my area" request. The request itself is kept as a signal of where we should expand, but it is detached from you and the pin is blurred to roughly 11 km — enough to name a district, not a building.

What is kept, and why

Orders that actually happened are kept as business and accounting records. They are kept without you. Specifically:

The order is detached from your account. The link to you is removed and the order is stamped with the date its customer was deleted.
The delivery address is overwritten with the literal text [erased], and the coordinates are rounded to roughly 11 km.
The file names are replaced, and the files are queued for removal from storage.
What was charged and what the shop was paid stays, because that is the record of money that moved.
Card payment records are stripped down to the money. We keep only the transaction id, amount, currency, date, the payment processor's status flags (such as succeeded, pending, refunded or voided) and its reference for our merchant account — and we stamp the record with the time it was redacted. Anything else the payment processor sent us, including any billing details, is thrown away.
Your star rating stays; your comment goes. The number of stars is the shop's record of work it did, and deleting it would quietly rewrite that shop's history. It carries no name.
The order's status history is kept, with your identity removed from it.

In short: a kept order has no name, phone number, street address or link to an account. Separately, we keep a record of the deletion itself: your former account ID and the storage paths of the deleted files, which include their file names. That record has no set expiry.

When we cannot delete straight away

The app will tell you which of these applies, and you can come back and try again once it is resolved:

An order is being printed or delivered right now. A shop has accepted it and may already have paper committed to it. We can close the account once it reaches you.
An order cannot be cancelled automatically. In practice this means a card order you have already paid for, because we cannot return money to an account that no longer exists. Email us and we will sort it out.
A delivered order has not been paid for — a cash-on-delivery order where the money was never collected.
We owe you a refund. That has to be settled before the account goes, for the same reason: we cannot pay a refund to an account that has been erased.

If you have a print shop or staff login rather than a customer account, the app will refuse and ask you to contact us — those are closed by hand.

Getting a copy of your data instead

If you want to see what we hold rather than destroy it, email hamza2008ismail@gmail.com and ask. The privacy policy describes what we store and how long we keep it.